Question
What is the URL address an external user would use to access the data we have given them permission to view? We have our server protected by a firewall...will this prohibit access?
Answer
External users access JobTracker from the same URL you use to access it remotely.
If you're connecting to the Moraware servers, this is automatic because everyone is remote. If you are running from a server in your office, then you need to do some configuration to allow users from the internet to access your server.
This configuration consists of:
1) Knowing your external IP address for your office, so you can point users to this location. (http://www.whatismyip.com/ will show you what it is.)
2) Enable port forwarding on your router so external traffic that goes to port 80 is directed to your server. (Port 80 is the default port for http, but you can also use a different port if you want.) Unfortunately, the exact instructions for configuring this are different for each router make/model, but it's usually available as an option in the configuration settings when you connect to your router from a web browser.
Once you've done this, you should be able to access your server from anywhere on the internet from http://_myipaddress_/JobTracker/
If you do set this up, you may want to also configure a DNS name so your users can get to your server from a friendly name (http://something.mycompany.com) rather than the IP address. If your IP address changes, you can use a service like http://www.dyndns.org/ to keep it updated.
There is also a help article that has more info about this:Accessing JobTracker Remotely