Frequently Asked Questions
- What is Moraware JobTracker?
- Moraware JobTracker is scheduling and job management software that helps our users eliminate the time they waste scheduling and looking for folders, every day.
- Why would I want to use it?
- If you use a whiteboard, file folders, outlook, or spreadsheet to run your business, you’re relying on the right paperwork to be in the right person’s hands at the right time. JobTracker takes your schedule and your folders and puts them together so that anyone who needs information can get it immediately.
- Will JobTracker work for me?
- Most of our customers are countertop fabricators, but we also have customers who build cabinets, pour foundations, install roofs, build machines, and more. Try our Quiz to see if it might work for you.
- What’s the difference between Standard and Inventory Edition?
- JobTracker Standard Edition is the core of what we do – scheduling and job management. Inventory Edition purchasing and inventory. You can always start with SE and upgrade to IE.
- Is it web-based?
- Yes, Moraware JobTracker is a monthly subscription service that you access through a web browser, over the web. Most of our customers use Internet Explorer to log into JobTracker on our servers, but you can also use Firefox, Chrome, or Safari.
- How long will it take me to get started?
- It’s up to you. Here are some Guidelines that we give new customers.
- How does support work?
- We provide free support over the phone, via email and through online meetings. Call 866-312-9273 (toll-free), 650-242-4272, or send email to support@moraware.com. Ask us questions, we’ve got answers. We’re usually available 6am-6pm Pacific Time, Monday-Friday.
- My company is outside of the US, can I use JobTracker?
- We have customers, in Canada, UK, Australia, New Zealand, and Ireland. Our software, documentation, and support are only in English.
- Does the company name have a secret meaning?
- Yes, but I’d have to kill you if I told you what it was.
Pricing Questions
- What does it cost?
- Check out our Pricing page.
- Do I have to pay for each user?
- JobTracker Basic Edition includes 5 users; Standard and Inventory Editions include 10 users. Additional user packs are available. See the Pricing page for more details.
- Do you charge to add a new feature for us?
- We are continually adding new features that our customers request, but we do not charge for this service. When we add a feature that’s been requested by one shop, all our customers who are current on maintenance benefit from it.
- How much does it cost for your hosting?
- Most of our customers have free hosting included with their maintenance. There may be a charge for hosting if you’re one of the biggest companies on our server. We usually figure this out over the first year that you’re using JobTracker, and give you plenty of notice if we need to charge you to be on our server.
Technical Questions
- What are the benefits of keeping JobTracker on your servers?
- We work hard at maintaining our hardware and software so you don’t have to. We’ve got the servers, infrastructure, backups, and expertise to keep you covered. Here’s information about what we do to keep our servers going fast and strong: Moraware Servers.
- What database does JobTracker use?
- JobTracker uses Microsoft SQL Server to make sure you will never outgrow the capabilities of the database.
- How many users can access JobTracker at once?
- There’s no limit to the number of users that can access JobTracker at once. You may need to purchase additional user packs to accommodate all of your users.
- What kind of security is in JobTracker?
- In addition to using secure web pages (like your bank does), JobTracker is password protected for each individual user’s account. You may also limit the type of access for each user. The Administrator user has complete access. You can restrict the other user accounts to read-only access, or grant them permission to edit only certain kinds of data.
- Can I create an estimate by drawing a picture of the countertop?
- CounterGo is drawing, estimating, and layout software that integrates with JobTracker.
- Will JobTracker work with my product lines?
- Our customers use JobTracker with solid surface, natural stone, engineered stone, laminate, cultured marble, wood, concrete, and cast polymer products. JobTracker gives you complete control over customizing your product setup, so you can decide how you want to manage your pricing, purchasing and inventory.