Software On-boarding Specialist in CA, NV, OR, WA

If you love helping business customers by phone and email – come work at Moraware!

We’ve become a stable and profitable business by selling a few new subscriptions to our SaaS application every month since 2003. We have no outside investors and no debt. We’re a distributed company where everyone works from home, but you’ll need to work in California, Nevada, Oregon, or Washington.

Now we have more than 2000 paying customers, and  we’ve spoken with every one of them over the telephone to help them succeed. Our customers are the most important ingredient of our ongoing success! 

We have 11 people in our company, including 4 helping with customer on-boarding and support. As we continue to grow, it’s clear that we need to add another person. That’s where you come in …

Here’s why I love working at Moraware:

  • I talk to smart, motivated people every day.
  • I get to help people every day and make changes that impact the success of multiple businesses.
  • I work on of projects that allow me to learn and grow.
  • As a group, we care deeply about quality of life, not global domination.

What to expect

About three-quarters of your time will be communicating directly with customers. We help our customers by email and phone, so you must have great writing and phone skills

The other quarter of your time will be spent growing your skills and working to improve something for our customers. You might be writing help articles or practicing training – or something we haven’t even thought of yet. There are countless ways to improve the company, so your unique contribution will depend on what you’re great at and what you love doing.

There’s not much corporate ladder here. You need to enjoy doing phone and email support and want to continue doing this kind of work for the next few years. Even though we’re growing, our business changes pretty slowly.

There is some travel required, mostly to meet with the Moraware team. Expect to travel about once per quarter.

What we’re looking for

You love helping people. You’ll be spending most of your day on the phone with customers or helping them by email. You’re going to get our newest customers to the point where they’re using our software successfully and getting the value they were promised during our sales conversations.

You’re a great communicator. We’d prefer if you have experience with software onboarding – but it’s most important that you listen well, respond helpfully, and show genuine empathy.

We think about solving our customers’ problems a lot, and we expect you’ll care about that, too. That means helping customers on the phone, but also figuring out how to make the overall process better through new training, documentation, and feedback to our development team.

Benefits

We offer a competitive starting salary of $50,000, four weeks of paid vacation, matching 401(k), and we pay for 100% of your health insurance. Our generous profit sharing and great team make this a company you’ll want to stay with for many years.

How to Apply

If this sounds like the perfect match for you,  DO NOT send us a resume. Instead, we’d like to know more about the real you.

Send an email to ilovesupport@moraware.com containing:  
a) 3-10 sentences describing why you’re proud of one project you have worked on  
b) 3-10 sentences about why you’d be good working on our customer on-boarding team 
c) Which of these 4 states you plan to work in: California, Nevada, Oregon, or Washington