Customer Support for CounterGo and Systemize software

Join an online meeting

If you’re on the phone with Moraware sales or support, you may be asked to “join an online meeting.” To join the meeting click the button below and then enter the Meeting ID provided by support.

Online help for CounterGo and Systemize

Need answers? Search our online help or go through the articles and videos. Scheduling and job management: Systemize Help Drawing and estimating: CounterGo Help

Online help for JobTracker

If you’re using Moraware JobTracker, or started using CounterGo before 2018, you can search our help library for those products, here: Legacy Product Help Library

Need help logging in?

Need help with your sign in to JobTracker or CounterGo? Problem: Can’t remember your company’s JobTracker/CounterGo login link? Solution: Each Moraware customer has a unique web link to access your Moraware software. It will look like: Ways to find your link:
  • Check the original welcome email (search your email inbox for “Welcome to Moraware”)
  • type into your browser address bar and it may auto-complete
  • Contact Moraware Customer Support
Problem: Can’t remember your JobTracker / CounterGo password? Solution: On the login page for your company, you should see a Forgot Your Password link. Click that and enter your username and email address. Note: If you do not see the Forgot Your Password link, either: a) there is no email address specified for your user b) your user security settings include “cannot change password” If you do not have a Forgot Your Password link, you’ll need to ask one of your Administrative users to reset your password. Problem: Help, I’ve been locked out after repeated login / signin failures. Solution: You can wait the 20 minutes until your user auto-unlocks OR you can immediately unlock your user by doing a password reset. Click Forgot Your Password on the login screen. Problem: I like to spell Moraware as Moroware, Moreware, Morware, etc. Solution: Once you’ve painstakingly spelled Moraware correctly one time, you can bookmark the address in your browser and you won’t have to type it again 🙂

Email and phone support

Still have questions? Email or call toll-free at 866-312-9273 (+1-650-242-4272 outside North America). If you reach our voicemail during business hours, we’re likely helping another customer. Please leave a message so we can call you back. Note: we respond to requests in the order received.