Customer Support

We’re here to help

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Knowledge Base

Our knowledge base is a constantly updated help center with articles and videos to help answer all of your Moraware questions.

Contact Support

Unlimited premium support is included in your subscription. Get help via email, phone, or online meeting whenever you have questions.

Included Onboarding

Onboarding is free with Moraware. We will help you get up to speed fast so you can start building a better business right away!

Knowledge Base

Our knowledge base is a constantly updated help center with articles and videos to help answer all of your Moraware questions. Browse our knowledge base to find the answers you need:

CounterGo

Search our online help or go through the articles and videos for drawing and estimating: 

CounterGo Knowledge Base

Systemize

Search our online help or go through the articles and videos for scheduling and job management: 

Systemize Knowledge Base 

JobTracker

If you’re using Moraware JobTracker or started using CounterGo before 2018, you can search our knowledge base for legacy products:

Legacy Product Knowledge Base

FAQs

How do I join an online meeting with Customer Support?

If you’re on the phone with Moraware sales or support, you may be asked to “join an online meeting”. Visit Zoom and enter that meeting ID that Customer Support gave you.

How can I get back into my system after I've been locked out due to repeated login/signing failures?

1. Wait 20 minutes until your user auto-unlocks

OR 

2. Immediately unlock your user by doing a password reset. Click Forgot Your Password on the login screen.

I can't remember my login link. How do I sign in?

Each Moraware customer has a unique database to access their products. It will look like: yourcompanyname.moraware.net.

If you are having a hard time remembering it, here are some ways to find your url:

  • Check the original welcome email
  • Be sure to use “.net” instead of “.com”
  • Email support@moraware.com
I can’t remember my password. How do I reset it?

On the login page for your company, you should see a Forgot Your Password link. Click that and enter your username and email address. 

Note: If you do not see the Forgot Your Password link, either: 

a) there is no email address specified for your user 

b) your user security settings include “cannot change password” 

If you do not have a Forgot Your Password link, you’ll need to ask one of your Administrative users to reset your password. 

Where can I find more help using my software?

The best place to start is with our knowledge base, but if you get stuck, our support team is excited to help. Just email us at support@moraware.com

CounterGo: Search our online help or go through the articles and videos for Drawing and estimating: CounterGo Knowledge Base

Systemize: Search our online help or go through the articles and videos for Scheduling and job management: Systemize Knowledge Base

JobTracker: If you’re using Moraware JobTracker or started using CounterGo before 2018, you can search our help library. Legacy Product Knowledge Base

Does CounterGo support metric measurements and international currencies?

Yes. Metrics units can be selected during the initial setup or for a price list. CounterGo also supports international currencies.

Check out this article in our knowledge base.

Does CounterGo integrate with my accounting system?

Yes, QuickBooks integration is included for anyone who is using the most recent version of CounterGo.

Do Moraware products integrate with outside applications and systems?

Yes and no. Our support team can share platforms that are part of our tech ecosystem or have APIs initiated by others.

How do I cancel my subscription?

You can cancel your subscription anytime without penalty. Just email us at support@moraware.com

We’re eager to help!

Our goal is to respond to every email and call as soon as possible. Usually that’s within a few hours.

Email Customer Support

Hours:

Monday-Friday

7 am – 4 pm (Pacific)

Phone:
866.312.9273

+1 650.242.4272 outside North America

Our Team

Our team has helped thousands of shops sell professionally, streamline and organize jobs, and get to the next level.