Moraware Privacy Policy

Last updated: May 26, 2018

We care deeply about the privacy and security of your data. Because we’re in a small market of selling software to countertop fabricators, our reputation depends on it. But, that’s also how we’re wired. We only access your info to help you with a problem or fix a software bug. We log all access to all accounts, and we’re always on the lookout for attempts at unauthorized access.

Identity & access

When you sign up for Moraware CounterGo or Systemize, we ask for your name, company name, email, and billing address. That’s so we can correctly charge you for sales tax and send you updates. We’ll never sell your personal info, and we won’t use your name or company in marketing materials without your permission, either.

When you email us with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes. We also store any information you volunteer, like surveys and testimonials, for as long as it makes sense.

The only times we’ll ever share your info is with your explicit, specific permission.

Your Rights With Respect to Your Information

You may have heard about the General Data Protection Regulation (“GDPR”) in Europe. GDPR gives people under its protection certain rights with respect to their personal information collected by us on the Site. Those rights include:
Right of Access, Right to Correction, Right to Erasure, Right to Complain, Right to Restrict Processing, Right to Object, Right to Portability, and Right to not be subject to Automated Decision-Making.

Most of those rights fit directly with our philosophy, but because the GDPR is so new, it’s not clear how some of those will be interpreted. We’ll keep trying to make our systems more clear and easy over time.

Law enforcement

We won’t hand your data over to law enforcement unless a court order says we have to. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.

Security & Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data.

Deleted data

When you cancel your account, we typically remove the data after 30 days. Based on how we archive and do backups, that number varies a little depending on the exact timing.

Location of Site and Data

Moraware and our websites are operated in the United States. If you are located in the European Union or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to the United States.

Changes & questions

We may update this policy occasionally— we’ll notify you about big changes by emailing you in one of our newsletters or through a notification or blog post.

If you have more questions about our privacy policy, contact us at support@moraware.com