The Moraware Blog
We explore best practices, interview industry leaders, and highlight successful fabricators.
Whether you prefer to watch, read, or listen, we’ve got what you need to take your business to the next level.
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Tips to deal with unhappy customers
Let's face it - every business hopes their customers are happy. After all, that leads to more customers! But unless we're actively paying attention to what makes our customers happy or where mistakes are happening, there are probably more tough conversations than we'd...
Fabricator Profile: 77 Stone
As the owner of 77 Stone in Texas and New Mexico, Ed la Puma understands how much time and money matters when running a countertop business. He also understands that software is the key to handling growth pain-free. So how does Ed and his team get the 77 Stone shops...
Let’s talk about the importance of a countertop shop layout
Whether you're building a new shop or reorganizing your layout to maximize space, it can be overwhelming to commit to a certain plan. It's a lot to think about at once! You have to think about your current processes and what your future growth might look like, as well...
What percentage of your business goes to reworks?
You can talk about reworks and how to reduce them until you’re red in the face. And that's actually great because we all know they are a major problem. But, in order to reduce your reworks, you first need to understand the what, who, and how that is unique to your...
Why Fabricators Should “Systemize the Predictable”
Whenever someone mentions building out processes for your company, many managers get a look of terror in their eyes and run for cover, thinking about 500-page SOP manuals and nitpicking every single detail of their operation. But streamlining your shop doesn’t have to...
Fabricator Profile: AMC Countertops
When it comes to sustainable growth and managing scalability, Carmina Mendez and her team at AMC Countertops in Wisconsin are hard to beat. Their skills in organization and a willingness to keep learning are top qualities in an often fast-paced, time-constrictive...
What is EOS, and why should countertop fabricators care?
It turns out that I was very wrong when I assumed that EOS was a type of lip balm. So, if you have been hearing references to "EOS" buzzing around and don't know what it means...you are not alone, my friend. I'm here today to give you the lowdown so you don't have to...
The Perfect Way to Use Software in a Countertop Shop
Okay, I'm sorry for the clickbait title. That was rude of me because the answer is - there isn't one perfect way to use software in any business. For over 20 years, we've worked alongside fabricators running businesses of all shapes and sizes. If there's one thing...
Anyone Can Grow Their Career at a Countertop Shop
You, my friend, are full of potential. There are many inspiring industry stories of folks starting in one role and evolving into another role that helps them reach their goals, whatever that may be. All you need is a foot in the door and the right mindset. Let's...
LISTEN
StoneTalk Episode 44 – Evan Kruger
In StoneTalk Episode 44, Patrick speaks with Evan Kruger of Solid Tops. Listen to this episode to learn more about: The importance of differentiating your business The difference between big box stores and selling direct to customers The value of focusing your...
StoneTalk Episode 43 – Rich Katzmann
In StoneTalk Episode 43, Patrick speaks with Rich Katzmann of Laser Products. Listen to this episode to learn more about: The importance of having passion for your work The value of combining creativity and business sense How to connect the dots in the digital...
StoneTalk Episode 42 – Scott Lardner
In StoneTalk Episode 42, Patrick speaks with Scott Lardner of Rocky Mountain Stone. Listen to this episode to learn more about: The joy of working with family How to succeed in an area where the population is spread out When it can be useful to downsize The importance...
StoneTalk Episode 41 – Ryan Olson & Dan O’Keefe
In StoneTalk Episode 41, Patrick speaks with Ryan Olson & Dan O'Keefe of Job Well Done. Listen to this episode to learn more about: The value of helping field workers get targeted information Making it easier to take before/after photos Getting electronic...
StoneTalk Episode 40 – Jon Lancto
In StoneTalk Episode 40, Patrick speaks with Jon Lancto of Artisan Group and MIA. Listen to this episode to learn more about: Sharing best practices and buying power across companies The trend toward paperless A simple way to reconcile inventory Ever increasing...
StoneTalk Episode 39 – Mike Schlough and Rob Bromley
In StoneTalk Episode 39, Patrick speaks with Mike Schlough (Co-President) and Rob Bromley (Sales Consultant) of Park Industries. We're big fans of Park's "digital expos" - so be sure to attend one if you get the chance. Listen to this episode to learn more about: What...
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