Blog: Stone Fabrication Software and Business Articles

Two Things All Countertop Fabricators Should Do During the Slow Season

The holidays are a wonderful time to relax, spend time with family, and kick your feet up. The not-so-great part about the holidays is that it marks the slow season for nearly all contractors – including countertop fabricators and installers.

It’s easy to become complacent during the slow season, working short hours, slugging around, and crossing your fingers that things will pick up again in the new year.

However, this is the perfect opportunity to cross two very important items off your to-do list that you don’t typically have time to address. One item is for growing fabrication shops and the other is specifically for existing Moraware users – there’s something for everyone this slow season!

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The Ultimate Guide to Streamlining the Processes In Your Countertop Shop

As your stone fabrication business grows, you’ll start facing new growing pains. In the beginning, it was probably figuring out how to create quotes and job estimates more quickly.

But as you start producing more kitchens with more customers and more employees, the pains evolve into widespread issues. You have communication issues, scheduling headaches, inventory mishaps, and potential leads keep falling through the cracks.

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(Video) From Good to Great: Using images and slab layout as a sales tool

We spent some time with Jennifer Boles and the team at Nelson Tile & Stone to answer any scheduling and quoting software questions they had. Jennifer was nice enough to share her favorite feature with us – the slab images and layout feature in CounterGo! They find this works as a great sales tool to help their customers visualize their kitchen, get excited, and understand veining.

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(Video) From Good to Great: Better scheduling and countertop job management

One of our long-time customers, Aaron Crowley, speaks about what prompted him to seek a solution for his countertop shop’s scheduling problems. Communication was often lost, customers had to wait for someone to find him to know the status of a job, and things were falling through the cracks. Since he’s been using our scheduling software, Aaron loves the fact that it allows his employees to know an answer immediately and frees up his time to focus on other parts of the business.

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How to Increase Countertop Sales with Better Customer Service

Article originally published March 23rd, 2015. Updated November 20, 2019.

As a countertop fabricator, customer service should be your top priority. I know what you’re thinking – “What about installation expertise or better pricing or higher quality materials?” 

Yes, this is all important, but without top-notch customer service, your entire business falls apart.

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