Advanced Custom Counters – fabricator profile

Feb 22, 2013 | Customer Profile

Profile at a Glance:

Advanced Custom Counters of Hiawatha, Iowa has been in business for five years. A full service countertop company, ACC fabricates and installs natural stone, quartz, solid surface and laminate countertops for a mostly wholesale residential clientele. The company currently has 12 employees.

The Old System:

ACC was figuring quotations first with pen and paper and then typing the information into a Word document. Scheduling was done on a white board two weeks in advance. There were some real challenges with that system:

  • It was time consuming to find bids in the system.
  • It took a long time to figure the bid and type it into the Word document.
  • There was no system to double check whether all elements of the project were included in the bid.
  • Making changes to the quote was very time consuming and increased the potential for costly errors.

The Solution:

After switching to CounterGo we can now do three bids for every one we did by hand previously,” says Greg Steffen of Advanced Custom Counters.

The bids are more accurate, and since they show the layout, everyone knows exactly what was included in the bid instead of assuming the bid is complete. We no longer have to look up pricing for each color since they are all in the system. It is really very simple to search for a bid or look up customer information.

According to Steffan, migrating to CounterGo has helped his company hone its image, as well as saving time and money.

  • CounterGo quotes take a third of the time.
  • It is very easy to pull up your bid while on the phone with someone to answer questions or make a quick change and get them a new price.
  • We are getting bids to people faster than the competition, which gives us the upper hand.
  • We have had many compliments on our new bid layout and I believe it has closed sales for us.

Want to know more?

Call us today to schedule a 10-minute CounterGo demo. 866-312-9273

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