All of us have heard that having a business mentor is incredibly powerful, but Mike Langenderfer of The Countertop Shop in Holland, OH has first-hand experience. His participation in ISFA’s “Million Dollar Mentor” program a few years ago was one of the factors that’s helped him grow his business…
In our StoneTalk interview with Mike, he also discusses:
- The importance of focusing on customer satisfaction
- How to tell if your countertop business is making money
- Why you have to be able to measure your business in order to improve it
- Analyzing job metrics properly in order to calculate profits
- The importance of empowering your employees to solve problems on their own
If you prefer to read the interview, here’s the transcript.
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If you have stories or insights that you’d like to share with other fabricators, please reach out to Patrick.