Frequently Asked Questions
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CounterGo
Learn more about drawing and estimating countertops
Systemize
Learn more about streamlining and organizing jobs
Sales
Understand the value of Moraware
Customer Support
Quick answers to common questions
Company
Get to know our fully-remote company
CounterGo
How can you make a quote in 3 minutes?
It’s as simple as drawing the countertop and CounterGo will automatically calculate pricing based on your Price List.
Does CounterGo support multiple price lists?
Yes, separate price lists can be created for retail customers, builders, dealers, etc. or you can use one price list and apply discounts to different accounts.
Does CounterGo support metric measurements?
Yes, metric units can be selected during the initial setup or on a specific price list. We’ve got a helpful article in our knowledge base to guide you through the set-up.
My company is outside the U.S, will CounterGo work for me?
Yes, but our software, documentation, and customer support are only available in English. The only exception is that our software can be configured to reflect some regional naming preferences (splashback, upstand, hob, etc.).
Do I need to install software to run CounterGo for quoting countertops?
No. Our software is completely web-based, so nothing needs to be downloaded or installed. CounterGo runs in any current web browser and works well on tablets such as an iPad or Surface with 4G or LTE connectivity.
Is CounterGo an app?
CounterGo is completely web-based, so no app is needed. Rather than accessing a limited version on the software via app, you can pull up the complete software on any tablet, such as an iPad or Surface, with 4G or LTE connectivity.
What materials can CounterGo quote?
CounterGo is perfect for quoting most types of countertops. There are 20 product lines built in with the option to add custom material.
We should note that CounterGo only works for quoting laminate surfaces when quoting is done by square footage or by the sheet. Quoting by linear foot is not supported. In addition, CounterGo does not factor in the trimmed edge material for laminate.
Does Moraware have software for cabinets as well?
At this time, CounterGo is software made for countertop fabricators specifically.
Do you have a free trial?
We don’t have a trial version of the software. If for whatever reason the software doesn’t end up being the solution you thought it would be, there are no contracts, cancellation fee, or implementation fees that would hinder you from discontinuing your subscription.
How does your pricing work?
CounterGo is $100/month per user.
There are no contracts, no startup or cancellation fees, and unlimited support is included.
You will be billed monthly. Visit our pricing page for more info.
Can I pay for the year up-front?
No, we do billing on a monthly basis only.
Do you offer customer support?
Onboarding, unlimited support, and an extensive knowledge base are included to help you find the answers you need.
Is the software easy to learn/use?
We have designed the software to be user-friendly and simple to use. Plus, our free onboarding sessions are designed to help you get up and running quickly and successfully.
How long will it take to get up and running?
You can begin quoting the moment you receive your CounterGo license.
We do however highly recommend attending our free onboarding calls to increase the speed of implementation and ensure you have your price lists set up correctly.
How does your onboarding work?
Onboarding involves three 30 minute calls with a member of our onboarding team.
We’ll help you set your price lists, create your quote templates, and develop best practices to ensure you feel confident with the software.
How many fabricators are using CounterGo?
Is the QuickBooks integration included in my CounterGo subscription?
Yes, QuickBooks integration is included for anyone who is new to CounterGo or is on V2.
How does the QuickBooks integration feature work?
Our QuickBooks integration feature lets you export Orders from CounterGo, eliminating the need for double entry, making accounting fast, and reducing the risk of costly errors. For more information, we have both a video demo and an overview article that detail how this feature works. We also have a QuickBooks integration section in our Knowledge Base, with set-up instructions and much more.
Which versions of QuickBooks does CounterGo integrate with?
Our integration works with most online and desktop versions of QuickBooks. However, there are a few rare exceptions. If you are having trouble setting up QuickBooks, please contact our support team at support@moraware.com.
Do you integrate with any other account systems besides QuickBooks?
QuickBooks is the only accounting system we currently integrate with.
CounterGo has helped tremendously, now I feel lost without it. My quotes look so much more professional now, better than handwritten quotes.
Systemize
Can I set up different calendar views for each of my crews (fabricators, installers, templaters, etc)?
Yes, you can set up different calendar views for each of your crews and/or each of your users. This way each user sees exactly, and only, what is most important for them.
Can I attach documents to each job?
Yes, you can digitally attach files to each job. This way you can stay organized and reference documents from anywhere.
Examples of helpful documents: photos, DXF files, customer drawings, and quotes.
Can Systemize replace my whiteboard?
Yes, we have a customizable shop view, which many of our customers set up on a tv in the shop, so they can update fabrication details without having to physically erase and update a whiteboard.
How does Systemize help reduce costly mistakes?
Systemize reduces expensive material errors that result from bad documentation of changes to job details, gives your team the tools to ensure that all appointments are planned out and confirmed, and is a centralized place to log and update job issues, so things don’t fall through the cracks.
Does Systemize support metric measurements?
Yes. Metric units can be selected during the initial setup.
My company is outside the U.S, will Systemize work for me?
Yes, but our software, documentation, and customer support are only available in English. The only exception is that our software can be configured to reflect some regional naming preferences (splashback, upstand, hob, etc.).
Do I need to install software to run Systemize?
No. Our software is completely web-based, so nothing needs to be downloaded or installed. Systemize runs in any current web browser and works well on tablets such as an iPad or Surface with 4G or LTE connectivity.
Is Systemize an app?
Systemize is completely web-based, so no app is needed. Rather than accessing a limited version on the software via app, you can pull up the complete software on on any tablet, such as an iPad or Surface, with 4G or LTE connectivity.
Do you offer customer support?
Unlimited support and an extensive knowledge base are included to help you find the answers you need.
Where can I find support for JobTracker?
If you’re using Moraware JobTracker or CounterGo before 2018, you can find help for those products at our Legacy Product Knowledge Base or by emailing support@moraware.com.
How does your onboarding work?
Onboarding involves three 45 minute calls with a member of our onboarding team.
We’ll help you set your activity types, assignees, create your first job, review the calendar, customize your forms, and develop best practices to ensure you feel confident with the software.
How does your pricing work?
Systemize is $600/month for 5 users.
There are no contracts, no startup or cancellation fees, and unlimited support is included.
You will be billed monthly. Visit our pricing page for more info.
Can I pay for the year up-front?
No, we do billing on a monthly basis only.
Do you have a free trial?
We don’t have a trial version of the software. If for whatever reason the software doesn’t end up being the solution you thought it would be, there are no contracts, cancellation fee, or implementation fees that would hinder you from discontinuing your subscription.
How many fabricators are using Systemize?
Does Moraware have software for cabinets as well?
At this time, Systemize is software made for countertop fabricators specifically.
Now everyone is in sync. We’re able to communicate with one another and provide our clients with a smooth process from start to finish.
Sales
How do I purchase your software?
Our consultative approach to solving your business problems starts with a product demo. If our products are a good fit, our sales team can set up your account right away!
Why do I need a demo?
We have found that the best way to ensure your success is to have a business conversation and show you the software before you buy. It’s also an ideal time to give you a clear idea of what is needed to get started, so you can hit the ground running. If our products are a good fit, our sales team can set up your account right away!
Is there a contract?
No. There are never any contracts or commitments, and billing is purely month-to-month.
Is there a trial?
We don’t have a trial version of the software. If for whatever reason the software doesn’t end up being the solution you thought it would be, there are no contracts, cancellation fee, or implementation fees that would hinder you from discontinuing your subscription.
Do you offer customer support?
Yes. Unlimited customer support is included and available by phone and email at no additional charge.
Do I need to install anything to run the software?
No. Our software is completely web-based, so nothing needs to be downloaded or installed. Both products run in any current web browser and work well on tablets such as an iPad or Surface with 4G or LTE connectivity.
Are there upfront costs or setup fees?
No. We do not charge implementation fees. Your subscription is purely month-to-month, and extensive onboarding and premium support are included to ensure you continue to get the maximum value out of your subscription.
My company is outside the U.S, will the software work for me?
Yes, but our software, documentation, and customer support are only available in English. The only exception is that our software can be configured to reflect some regional naming preferences (splashback, upstand, hob, etc.).
Does the software support metric measurements and international currencies?
Yes. Metric units and international currencies can be selected during the initial setup.
Can I pay for the year up-front?
No, we do billing on a monthly basis only.
Can I buy multiple products at the same time?
We have found that starting with one product at a time increases your chances of success, but this is something that we can discuss during your product demo. If you are new to Moraware, we suggest starting with a CounterGo demo.
Customer Support
How do I join an online meeting with Customer Support?
If you’re on the phone with Moraware sales or support, you may be asked to “join an online meeting”. Visit Zoom and enter that meeting ID that Customer Support gave you.
How can I get back into my system after I've been locked out due to repeated login/signing failures?
1. Wait 20 minutes until your user auto-unlocks
OR
2. Immediately unlock your user by doing a password reset. Click Forgot Your Password on the login screen.
I can't remember my login link. How do I sign in?
Each Moraware customer has a unique database to access their products. It will look like: yourcompanyname.moraware.net.
If you are having a hard time remembering it, here are some ways to find your url:
- Check the original welcome email
- Be sure to use “.net” instead of “.com”
- Email support@moraware.com
I can’t remember my password. How do I reset it?
On the login page for your company, you should see a Forgot Your Password link. Click that and enter your username and email address.
Note: If you do not see the Forgot Your Password link, either:
a) there is no email address specified for your user
b) your user security settings include “cannot change password”
If you do not have a Forgot Your Password link, you’ll need to ask one of your Administrative users to reset your password.
Where can I find more help using my software?
The best place to start is with our knowledge base, but if you get stuck, our support team is excited to help. Just email us at support@moraware.com
CounterGo: Search our online help or go through the articles and videos for Drawing and estimating: CounterGo Knowledge Base
Systemize: Search our online help or go through the articles and videos for Scheduling and job management: Systemize Knowledge Base
JobTracker: If you’re using Moraware JobTracker or started using CounterGo before 2018, you can search our help library. Legacy Product Knowledge Base
Does CounterGo support metric measurements and international currencies?
Yes. Metrics units can be selected during the initial setup or for a price list. CounterGo also supports international currencies.
Check out this article in our knowledge base.
Does CounterGo integrate with my accounting system?
Yes, QuickBooks integration is included for anyone who is using the most recent version of CounterGo.
Do Moraware products integrate with outside applications and systems?
Yes and no. Our support team can share platforms that are part of our tech ecosystem or have APIs initiated by others.
How do I cancel my subscription?
You can cancel your subscription anytime without penalty. Just email us at support@moraware.com
Company
Where is Moraware headquartered?
We are actually a fully remote company, with team members across the United States.
How long has Moraware been in business?
Is Moraware involved in the Stone Industry?
We are proud members of NSI, SFA, and ISFA and sponsors of countless industry educational events, newsletters, and publications.