Frequently Asked Questions

How to get started with Moraware

We don’t have a trial version of the software. During the sales process, we will walk you through a demo so you can see it in action. If the software doesn’t end up being the solution you thought it would be, there are no contracts, cancellation fees, or implementation fees that would hinder you from discontinuing your subscription.

Our consultative approach starts with a short conversation and product demo to confirm it meets your needs. If our products are a good fit, our sales team can set up your account right away! Book time with our team.

We have found that starting with one product at a time increases your chances of success, but this is something that we can discuss during your product demo. If you are new to Moraware, we typically suggest starting with CounterGo, then adding Systemize once your quoting process is up and running.

We have found that the best way to ensure your success is to have a business conversation and show you the software before you buy. It’s also an ideal time to give you a clear idea of what is needed to get started, so you can hit the ground running. If our products are a good fit, our sales team can set up your account right away!

You’ll be working with your own dedicated Onboarding Specialist, and you’ll have access to them for the first 8 weeks. They will get to know your business and goals so they can be a resource in these first few weeks to help you feel confident in your setup and quickly start seeing value. 

No. We do not charge implementation fees. Your subscription is purely month-to-month, and extensive onboarding and premium support are included to ensure you continue to get the maximum value out of your subscription.

How to use Moraware

Personalized onboarding, unlimited support, and an extensive knowledge base are all included in your monthly subscription to help you successfully use the software for your needs.

We have designed the software to be user-friendly and simple to use. Plus, our free onboarding sessions are designed to help you get up and running quickly and successfully.

No. Our software is completely web-based, so nothing needs to be downloaded or installed. Moraware runs in any current web browser and works well on tablets such as an iPad or Surface with 4G or LTE connectivity.

Moraware is completely web-based, so no app is needed. Rather than accessing a limited version of the software via an app, you can pull up the complete software on any mobile device. Customers often prefer using a tablet for some functions like drawing a countertop layout that need a larger screen and use a device such as an iPad or Surface with 4G or LTE connectivity.

More about Moraware

We currently support customers based in the United States, Canada, the United Kingdom, Australia, and New Zealand. Software, documentation, and customer support are only available in English. The software can be configured to reflect some regional naming preferences (splashback, upstand, hob, etc.) and metric measurements.

Yes. Metric units and international currencies can be selected during the initial setup.

At this time, Moraware is software made for countertop fabricators specifically.

We are a fully remote company with team members across the West Coast of the United States.

We’re a growing team. Check out our Careers page to see open positions and learn more about what it’s like to work at Moraware.

Now everyone is in sync. We’re able to communicate with one another and provide our clients with a smooth process from start to finish.
Andre Zandevakili
Heartland Granite & Quartz
CounterGo has helped tremendously, now I feel lost without it. My quotes look so much more professional now, better than handwritten quotes.
Terea Goodwin
Murano

Join thousands of fabricators who save hours every week with Moraware