Being relatively new to a remote team here at Moraware, I’ve been able to make some interesting observations about joining a growing team as well as the pros and cons of not being in an office. For example, everyday communication and getting to know your coworkers is harder when you’re not sitting in the same building. But, I get to wear pajama pants in meetings and I love the challenge of pushing myself more because there’s more trust. Huge pros, people.
Anyways, I’ve digressed from what I’ve really learned. And that is that while all teams from all industries may be different, have different goals, and combine different personalities – strong communication is the core of any team. This entails a variety of factors ranging from being clear of everyone’s roles and goals to developing a system of processes that are growing with the team.
Yes, we’re obsessed with systems and processes…but for good reason!
If you’re asking yourself, “OK, cool, you are typing this in pajamas – how does this affect me, a countertop fabricator?” Never fear, I have the answer! Your team is a huge part of your business. Huge. I can’t stress that enough. It’s important to have a strong system in place, which we talk about extensively. But, it’s just as important to have a team that communicates and performs well.
“Where are you?”
Ever had to make that phone call? Having a successful process implemented in your shop requires clear communication through every step. That means each employee needs to be present to perform their assigned task so that the install can run smoothly. Whether it’s at the customer’s house or in the shop, a schedule can help keep track of job statuses and appointments.
Another side of this, is that an employee who knows their job is important will feel the responsibility of their task and rise to the occasion. Help your employees understand how the shop works and appreciate their contribution.
“I’m not sure what to do with this.”
Here we go again with systems and processes. Do you have employee manuals? Trainings? Company organization? Every person on your team should know the shop and what each person does. They should also know who the appropriate person to go to for help is. A successful team can look at the software you’ve implemented (or the whiteboard) and be able to answer questions about any job at any time from any place.
The benefit of software here is that is should come with some sort of help section. Here at Moraware, we pride ourselves on giving our users as many resources as possible to help them get the most out of their software. We’ve got a knowledge base full of helpful guides, answers to common questions, and how-to videos that are essential in training new employees on the software.
Magic words. Just because you are paying someone to do their tasks doesn’t mean they don’t deserve the appreciation of their efforts to show up and do their best work. If you aren’t going above the bare minimum of a paycheck as gratitude towards your employees, then why should they do above the bare minimum that the paycheck requires? Mutual appreciation and respect makes for a happier and more productive team. Check out The Paul White Company’s example in this article.
Do you have a great team that you want to brag about? We’d love to showcase them! Just send me an email at firstname.lastname@example.org.