Profile at a Glance:
Custom fabricators of natural stone, marble and quartz surfacing, Schneider Stone of Asheboro, NC has been in business since 2001. In 2007 brothers Paul and Ryan Boger, both employees of Schneider Stone at the time, purchased the company.
Boger says his company’s bread and butter market is residential and remodeling, with about 15% coming from commercial customers. The company is considering expanding into solid surface as a vehicle for the company to become a one-stop source for the commercial market. Schneider Stone currently has four locations: Asheboro, Greensboro, Chapel Hill and Wilmington, North Carolina.
The Old System:
“We inherited quoting software designed for the glass industry,” Boger explains. “With us having four locations it just couldn’t keep up. It got to where I was calling our IT company everyday saying the quoting system was down.”
Even more frustrating, there was no way to forecast where the next problem would crop up. “We would have issues at one place and not the other, and then suddenly we were having issues everywhere,” he recalls. “Two IT companies later we determined that the software really wasn’t up to the task.”
“I had heard about Moraware for what seems like forever,” Boger says. “When we called the company we told them that we had an interest in JobTracker but what we really needed was a quoting system that worked in multiple locations – and we needed it right away. CounterGo sounded like the solution we were looking for.”
Having already dealt with the vagaries of an unruly software program, with no apparent way to address critical issues other than trial and error, the Bogers set a high priority on finding a company with a good track record for providing customer support.
Boger likes the way CounterGo gets “smarter” the more it is used. “It builds on itself as we add things in, which is nice. We have three or four people using it. One person might quote a laminated edge with a half bull ogee and then enters that into the system. From that point on that edge profile is part of the quoting system for the next person who comes along. You just use what’s been done for you.”
Next to its reliability, the folks at Schneider Stone like how much time CounterGo saves the company. “It cuts the time to generate a quote in half, if not more. A standard quote in the system might have taken 10-15 minutes before. Now, we get it done in five minutes.”
Since CounterGo generates a drawing with every quote, Boger says communication between the company and its customers is greatly enhanced. “People would come in with their kitchen drawn out on a napkin,” he says. “That left a lot of room for misinterpretation. Now that a dimensioned drawing is attached to the quote, there is total clarity of what we have quoted.”
“Just like with any change, we were skeptical at the beginning if CounterGo was really the solution,” remembers Boger. “That is why we were asking how available Moraware would be for support. Come to find out we’ve only called them four or five times, and that’s really all we’ve needed.”
Want to know more? At Moraware, we make software for countertop fabricators. CounterGo is countertop drawing, layout, and estimating software. JobTracker is scheduling software that helps you eliminate the time you waste looking for job folders. RemnantSwap is a free place to buy and sell granite remnants with fabricators near you.