Kisha and Tabellion – Customer Profile

Sep 22, 2006 | Customer Profile

Profile at a Glance: Established in 1999, Kisha and Tabellion fabricates and installs laminate and solid surface countertops for the residential wholesale market in Northeastern Ohio. Operating out of an 11,000 sq. ft. facility in Canton, the company employs approximately 20 people and installs 15-20 kitchens per week. The company also fabricates and installs case goods for commercial customers.

The Problem: Graduating from a paper note system to tracking projects on white boards, the company quickly outgrew that method as well. Just maintaining current job information on the white boards (there were four of them that covered all the walls in the room) evolved into a fulltime job for a key office employee. Job overlaps and double scheduling, although not common, were becoming a vexing problem.

“There was too much information all over the place,” explains Bob Kisha, co-owner of Kisha and Tabellion. “It became extremely time consuming to hand write everything on the boards. There was so much underlying information to track and constant communications, that it made the core process of building countertops very difficult.”

The Moraware Solution: By organizing essential information in a single, easy to access location, JobTracker created an environment conducive to rapid growth. It eliminated much of the labor associated with tracking jobs and scheduling, which freed a key employee to concentrate on other activities.

“Our ability to communicate with customers is huge,” says Kisha. “Where we used to overlap jobs or even double schedule them, we now have an organizational tool that enhances our professionalism. We still work hard, but we are now working with a great tool that increases our performance dramatically.”

“Moraware has a better foundation. It has a strong enough backbone to handle all the information related to a growing company.”

“The staff at Moraware was very helpful during setup of the program. Plus, they are constantly sending us updates to make it better – you don’t have to beg for stuff. JobTracker is customizable for our company’s needs, and it is user-friendly.”

“The folks at Moraware are very good about helping us get out of the program what we are looking for. That is huge. We don’t do this (program software) for a living. We need that kind of support.”

“The importance of Moraware to our future growth is immense. Its impact has been phenomenal.”